Shipping and returns
Updated October 20, 2026
Operated by PT Aku Percaya Diri.
Shipping
Rates and courier options are obtained through Biteship based on the address, weight, dimensions, and available services. Courier estimates are not guaranteed arrival dates. Check the address and recipient phone number before paying.
Tracking and receipt
Tracking information appears in order details when available. Check quantities and packaging condition on receipt. If there is a problem, keep evidence of the package condition and contact Gloopi service.
Return requests
Report damaged, incorrect, or misdescribed products to Gloopi service with the order number and relevant evidence. Do not return goods before receiving instructions. The published request window is shown below; applicable consumer rights remain protected.
Hygiene and resolution
Opened or used products require particular review for hygiene and safety reasons. Remedies, return eligibility, and return shipping costs depend on the facts and applicable law; approval and refunds are not automatic.
Submit a report within 7 days after receiving the goods.